Click-scroll does not work anymore

[Ventus Fall]

So I have a green Razer Naga mouse and since two days ago the click-to-scroll does not work anymore.
I tried to fix it by installing the latest update for the driver, but it still does not work.

By coincidence, of course, the one-year warranty the story provided is up just around now.

Everything else still works fine. The scroll wheel works by itself, it's just the click-and-scroll that doesn't work anymore.
Does anyone know how I can fix this?

[Vosur Aekira]

Well, let's see if I can go through the list of physical solutions:

1. Unplug (keep unplugged for a while), then replug the mouse back in?
2. Reboot the computer?

And a software-possible solution that comes to mind:
Restart the software that the Razer Naga uses? (Logitec G100 uses a Logitec Gaming Mouse software for editing each button).

[Salakar Crocoli]

Also, if it has reprogrammable buttons then check and make sure that button hasn't been changed.

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[Ventus Fall]

Thanks you two for helping

Well, let's see if I can go through the list of physical solutions:

1. Unplug (keep unplugged for a while), then replug the mouse back in?
2. Reboot the computer?

And a software-possible solution that comes to mind:
Restart the software that the Razer Naga uses? (Logitec G100 uses a Logitec Gaming Mouse software for editing each button).

Did step one by itself and did it again after the update. No success.
Step two also did not work.

Restart the software... I'll need to take a look into that. I don't know how I can turn it off at the top of my head, but I'll take a look at it once I get near my main PC again.

Also, if it has reprogrammable buttons then check and make sure that button hasn't been changed.

Did that already too, it still has the same function as before.

[Ventus Fall]

So good news and bad news.

In the meantime I had contacted Razer support.
They requested some information (like did I have other problems beforehand, etc.), which I gave them.
So I was already happy they replied and very fast too. I heard from a lot their support was terrible, as in unresponsive. Of course the problem hasn't been solved yet, but that's a good sign for me.

Anyways, they -after taking a look at my information- decided that there was no hope for my mouse.
However, they did say if I can provide a proof of purchase (which I should have somewhere still, safely stored) and my address, they'll ship a new one.
They don't say free of charge, so I'll have to verify that, but that is amazing if I could just get a new working mouse immediately.

Will keep this updated.

[Salakar Crocoli]

It's gpod to hear that their support is taking care of you.

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